Warranty Policy

At MyChway, we are committed to ensuring the satisfaction of our customers by offering reliable and high-quality products. To support this commitment, we provide a comprehensive warranty policy. Please read the following terms carefully to understand the scope of our warranty, how to claim it, and your rights as a valued customer.

Warranty Coverage

Products Covered

This warranty policy applies to all beauty machines and devices purchased directly from MyChway Shop, either through our website, authorized distributors, or retail outlets.

Coverage Period

  • Standard Warranty: All products come with a 12-month warranty for machine and 3-month warranty for accessories starting from the date of purchase.
  • Extended Warranty: Additional warranty coverage may be available for purchase at the time of checkout or within 30 days of the original purchase date.

What Is Covered

This warranty covers:

  • Manufacturer defects in materials or workmanship.
  • Malfunctioning components, such as electronic parts, display screens, or applicators, due to defects during the warranty period.
  • Replacement or repair of damaged parts (as deemed necessary by MyChway).

What Is Not Covered

The warranty does not cover:

  • Damage resulting from misuse, improper operation, or failure to follow operating instructions.
  • Wear and tear from regular use, including scratches, dents, or discoloration.
  • Third-party repairs or modifications made without prior authorization from MyChway.
  • Consumable parts, such as pads, gels, or filters, unless proven defective upon arrival.
  • Accidental damage, such as drops, water exposure, or electrical surges.

Warranty Claim Process

Initiating a Claim

To initiate a warranty claim, customers must contact MyChway Customer Support within the warranty period. Include the following details:

  • Proof of purchase (order number, receipt, or invoice).
  • Description of the issue, including photos or videos, if applicable.
  • Serial number of the product (if available).

Contact Information:

  • Email: support@mychway.shop
  • Phone: +852 5614 7818
  • Live Chat: Available on our website during business hours.

Claim Evaluation

Upon receiving your claim, our team will evaluate the issue and provide guidance within 3-5 business days. Depending on the situation, we may request additional information or tests to determine the best resolution.

Resolution Options

  • Repair: If the product can be repaired, we will guide you on how to return it to our service center.
  • Replacement: If repair is not feasible, a replacement product of the same model will be provided.
  • Refund: In rare cases where repair or replacement is impossible, we may issue a refund as per our
  • return policy.

Return and Shipping Policy

Returning Products for Repair/Replacement

  • Customers must ensure the product is safely packaged to avoid further damage during transit.
  • MyChway will provide a prepaid shipping label for products covered under warranty.

Shipping Costs

  • Within Warranty: MyChway will cover shipping costs for repairs or replacements.
  • Outside Warranty: Customers will bear shipping costs for repairs beyond the warranty period.

Return Address

The return address will be provided during the claim process and varies based on the customer’s location.

Limitations and Disclaimers

Limitation of Liability

MyChway’s liability under this warranty is limited to the repair or replacement of defective products, as determined by us. We are not liable for:

  • Indirect, incidental, or consequential damages.
  • Losses arising from delays in repair or replacement.

Unauthorized Repairs

Any attempt to repair or modify the product without MyChway’s authorization voids the warranty.

Geographical Restrictions

The warranty is valid only in the regions where MyChway products are sold or shipped. Additional terms may apply for international customers.

Post-Warranty Support

Even after the warranty period ends, MyChway remains committed to supporting our customers. We offer:

  • Paid repair services for out-of-warranty products.
  • Replacement parts at competitive prices.
  • Technical support to assist with basic troubleshooting.

Frequently Asked Questions (FAQs)

How long does a repair or replacement take?

Repair or replacement typically takes 10-15 business days from the date we receive the product.

Can I transfer the warranty to someone else?

Yes, the warranty is transferable if the product is gifted or sold. The new owner must provide proof of the original purchase.

What if I lose my proof of purchase?

We will attempt to verify your purchase through our records. If verification is not possible, the claim may be denied.

What should I do if my product is damaged during shipping?

Contact MyChway Customer Support immediately. Shipping-related damages must be reported within 7 days of receipt.

Contact Us

For any questions or assistance regarding this warranty policy, please feel free to reach out:

  • Website: https://mychway.shop
  • Email: support@mychway.shop
  • Phone: +852 5614 7818
  • Social Media: Reach us on whatsapp:+852 5614 7818 .

Updates to Warranty Policy

MyChway reserves the right to update this warranty policy at any time. Any changes will be communicated on our website. Customers are encouraged to review the policy periodically.

At MyChway, customer satisfaction is our top priority. We aim to provide products that meet the highest standards of quality and service. Thank you for choosing MyChway.